Privacy Policy and Conditions of Use

Last Updated: October 2025 

City of Refuge Privacy Statement

City of Refuge, Inc (City of Refuge) is committed to respecting your privacy and security. We provide this Privacy Statement to make you aware of our privacy policy and security practices, and to inform you about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and from the bottom of the City of Refuge web page https://www.cityofrefugeatl.org/ (the “Website”). This Privacy Statement does not apply to our City School website and its associated data collection. Once you choose to provide us personally identifiable information (any information by which you can be identified such as name, email, phone number, address, and any related interest) either online or offline, you can be assured that it will only be used to support your relationship with City of Refuge. Please read the following to learn more about our privacy practices (the “Privacy Policy”).

 

Scope Of This Privacy Statement

This Privacy Policy applies to our interactions with you across various platforms, including the below (collectively the “Services”):

  • Websites and Mobile Applications: This includes any interaction you have with our websites and any associated mobile applications.

  • Events: When you attend events such as Job Fairs, Volunteering, Fundraising Events, and Campus Tours where we participate or present, we may collect personal information from and about you.

  • Donation Services: When you donate to our cause, we collect personal information from you.

  • Housing and Support Services. If you apply for assistance with our housing and supportive services, we collect personal information from and about you and your family.

  • Phone, Text, Chat and Email Communications: Personal information may be collected when you communicate with us via phone, text, chat, or email, such as call logs, email addresses, and the content of the communications.

  • Online Forms: Personal information is collected when you complete online registration, online applications or inquiry forms.

  • Social Media: We collect likes, comments, and direct messages through interactions on our social media pages and other third-party social media sites such as Facebook, YouTube, LinkedIn, Instagram, and Twitter.

  • Online Promotions and Emails: If you view our online promotions or emails, we may collect information about your interaction with these communications, such as click-through rates and preferences.

  • Authorized Service Providers: We may also collect information through third-party service providers who are authorized to act on our behalf, including marketing firms and payment processors.

Collection Of Personal Information

As further described below, we collect personal information directly from you, automatically through your use of the Website, and from other, third-party sources. To the extent permitted by applicable law, we may combine the information we collect from publicly available or third-party sources.

Personal information We Collect Directly From You

While the personal information we collect varies depending upon your use of the Website and our interactions with you, in general, we may collect the following personal information directly from you:

  • Contact Information. When you contact us, we will collect your name, email address, phone number, and postal address.

  • Donation Information. When you make a donation, you are required to provide financial and bank information. We collect financial and bank information, including credit card information. For some services, we utilize third party Payment Providers. For more information regarding the payment processor’s privacy practices, please review the policies provided by such provider.

  • Account Information. When you register for an account with us, we collect your name, email address, password, and any other information used in connection with accessing your account.

  • Demographic Information. We collect personal information such as age, gender, income range, or household size, when needed to determine eligibility for our programs or to meet reporting requirements.

  • Service-Related Information. We collect personal information such as details about your housing needs, employment status, financial circumstances, or participation in our programs.

  • Health Information. We collect personal information such as information you provide about your physical or mental health when necessary to deliver therapy or support services.

  • Communications and Interactions. When you submit a form, send email, text message, call, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications, and our responses.

  • Responses and Feedback. If you participate in our surveys or questionnaires, we collect your responses and feedback, such as user satisfaction or other information related to your use of the Website, and any other information you so choose to provide.

  • Marketing, Fundraising, and Promotions. If you agree to receive marketing communications from us, we collect your email, name, phone number, preferences. If you participate in promotions we offer, we collect your name and other information related to the activities available through the Website.

  • Minor Information.  If you utilize services as a parent or guardian of an individual under the age of 18, we collect the contact information you provide at the time of registration or application.  You represent and warrant that you have obtained all necessary consents to provide this personal information.  This may be considered sensitive personal information under some laws. 

  • Inferences.  We may generate inferences about you based on other personal information we collect such as your preferences, behaviors, contact information, and demographics information.

  • Preferences. We also may collect information about your preferences, including communications preferences.

Personal Information We Collect Automatically.

We and our third-party providers automatically collect personal information related to your use of the Website, including using cookies and other similar technologies. The personal information we may automatically collect includes the below categories of information (collectively, “Usage Data”):

  • Device and Browsing Information. When you visit the Website, we may collect IP address, browser type, domain names, access times, date/time stamps, operating system, language, device type, unique ID, Internet service provider, referring and exiting URLs, clickstream data, and similar device and browsing information.

  • Activities and Usage. We also collect activity information related to your use of the Website, such as information about the links clicked, searches, features used, items viewed, time spent within the Website, your interactions with us within the Website, and other activity and usage information.

  • Location Information. We may also collect or derive location information about you, such as through your IP address. If you choose to enable location-based sharing with us through your device settings, we may collect precise location information to provide content that is more relevant to your location and to otherwise improve your interactions with the Website. You may turn off location data sharing through your device settings. 

  • Video Viewing Data.  We may collect internet protocol (IP) address and your activity and history regarding your interactions with videos contained on the Website.

For more information about our use of cookies and other similar technologies, please see the “USE OF COOKIES AND OTHER TECHNOLOGIES” section below.

Personal Information We Collect from Other Sources.

In addition, we may collect and receive personal information from third parties, such as business partners and public databases. We may combine this information with personal information we collect directly from you, and use it to generate inferences about your preferences, behavior, or other characteristics, as permitted by applicable law and to utilize in accordance with this Privacy Statement.

 

Use Of Personal Information

We use your personal information for various purposes, including:

  • Providing Information or Services. To fulfill your requests for information or services, such as processing applications, sending you informational materials, processing donations, and providing housing, therapy, and related support services.

  • Program Operations and Coordination. To assess eligibility, administer program, coordinate with partner organization (with your consent), and ensure you receive appropriate resources and support.

  • Transaction Management. To manage and fulfill transactions, such as tracking and processing payments and donations.

  • Website and Support. To allow you to maintain your account with us, provide and operate the Website, communicate with you about your use of the Website, respond to your inquiries, and to otherwise run our day-to-day operations.

  • Analytics and Improvement. To better understand how users’ access and use the Website, and for other research and analytical purposes, to develop the Website and its features, and for internal quality control and training purposes.

  • Communicate With You. To respond to your inquiries and to send you requested materials and newsletters, as well as information and materials regarding the Website and offerings. We also use this information to send administrative information to you, for example, information regarding the Website and changes to our terms, conditions, and policies.

  • Marketing, Fundraising, and Promotions. For marketing, fundraising, and promotional purposes. For example, to send you information about the Website, such as newsletters and other marketing content that you sign up to receive.  If you do not wish to receive promotional e-mails from us, you may opt out at any time by following the unsubscribe directions in the email or contacting us.  If you opt out of a promotional e-mail, we may still send you transactional and administrative emails about this privacy notice or about the products or services you have purchased.

  • Targeted Advertising. To deliver personalized content and advertisements, including through the use of cookies and similar technologies, and to measure the effectiveness of our advertising campaigns.  Please see below for further information regarding how to exercise your right to opt-out of the sharing of your personal information and targeted advertising. 

  • User-Generated Content. To enable you to post and share content, such as reviews, comments, forum posts, and other submissions, and to publish this content within the City of Refuge community.

  • Security and Protection of Rights. To protect the Website and our business operations, and to protect our rights or those of our stakeholders; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms and Conditions.

  • Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.

  • Auditing, Reporting, and Other Internal Operations. To conduct financial, tax, and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions, and to maintain appropriate business records and enforce company policies and procedures.

  • General Business and Operational Support. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financing, and to administer our business, accounting, auditing, compliance, record-keeping, and legal functions.

 

Sharing Of Personal Information

We may share your personal information for the purposes described above and as follows:

  • Affiliates and Subsidiaries. We may disclose the personal information we collect to our corporate affiliates and subsidiaries. We may also partner with other businesses to offer our services, and we may disclose personal information to those business partners as necessary to facilitate your orders or requests.

  • Vendors and Service Providers. We may disclose the personal information we collect to service providers who perform functions on our behalf, such as IT and website hosting, marketing and fundraising, marketing research providers, customer support, data storage, analysis and processing providers, auditors, consultants, and legal counsel.

  • Program and Community Partners. We may share limited information with other nonprofit organizations, government agencies, or community partners when necessary to coordinate care, housing, or support services, or to connect you with additional resources. We only share this information with your consent or as otherwise permitted by law.

  • Grant and Funding Reporting. We may share information with grantors, funders, or government agencies as required to maintain program funding, demonstrate outcomes, or comply with reporting obligations.

  • Business Partners, Including Advertising Partners and Analytics & Marketing Partners. We may also disclose your Usage Data to marketing and advertising networks, data analytics providers, and other companies who provide marketing or analytics services on our behalf.

  • Payment Providers: We may provide paid products and/or services within the Website. When we do, we may use third-party services for payment processing (e.g. payment processors).

  • In Support of Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may disclose or transfer the personal information we have collected from you with or to the other company. We may also disclose certain personal information as necessary prior to the completion of such a transaction or other corporate transactions such as a financing or restructuring, to lenders, auditors, and third-party advisors, including attorneys and consultants.

  • Compliance and Legal Obligations. To comply with our legal and compliance obligations and to respond to the legal process. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements.

  • Security and Protection of Rights. Where we believe doing so is necessary to protect us, our rights and property, or the rights, property, and safety of others. We may also disclose personal information related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.

  • Aggregate and Deidentified Information. Notwithstanding anything else in this Privacy Statement, we may use, disclose, and otherwise process aggregate and deidentified information related to our business and the Website with third parties for quality control, analytics, research, development, and other purposes.

  • Other Disclosures. We may disclose personal information in other ways not described above, but will notify you and, if necessary, obtain your consent.

 

Use Of Cookies And Other Technologies

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited. The only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites.

 

We and our third-party providers use cookies, pixel tags, and other technologies to collect Usage Data. We may allow third parties to collect this Usage Data on our behalf and to retain and use this Usage Data themselves. We use this Usage Data to, for example, analyze and understand how you access, use, and interact with us through the Website, to identify and resolve bugs and errors in the Website, to assess, secure, protect, optimize, and improve the performance of the Website, for marketing, fundraising, and advertising purposes, analytics purposes, and to personalize content in the Website. We may also aggregate such information to analyze trends, administer the Website, and gather broad demographic information. 

 

We use the term “Business Partners” to refer to our Third-Party Advertisers, Marketing Partners, and Analytics Providers, as detailed below:

  • Squarespace Cookies. We use cookies and similar technologies on our website, provided by Squarespace and its third-party partners, to help us operate, understand, and improve the site and your experience. For more detail about Squarespace’s practices and how to opt out, visit: https://www.squarespace.com/cookie-policy/. These include:

  • Third Party Analytics & Marketing Partners.  We use third party tools, which are operated by third party companies, to analyze ad traffic and usage of the Website. These tools collect data about your interaction with the Website via the cookies and through the standard implementation. This data may be used for purposes including delivering banner advertisements and other advertising tailored to your interests when you visit certain websites.

  • Cross-Device Tracking. We and our providers may use the information we collect about you within the Website and on other third-party websites and services to help us and these third parties identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.) to interact or engage with us or the Website.

  • Third-Party Advertising & Marketing Partners. We work with third-party ad networks, analytics, marketing partners, and others (“third-party ad companies”) to personalize content and display advertising within the Website, as well as to manage our advertising on third-party sites. We and these third-party ad companies may use cookies and other tools to collect browsing and activity information within the Website (as well as on third-party sites and services), as well as IP addresses, unique IDs, cookie and advertising IDs, and other online identifiers. We and these third-party ad companies use this information to provide you more relevant ads and content within the Website and on third-party sites, and to evaluate the success of such ads and content.

  • Google AdWords.  The Website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to the Website. That could mean that we advertise to previous visitors who haven’t completed a task on our site. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our sites. Any data we collect will be used in accordance with this Privacy Statement, and Google is responsible to abide by its own Privacy Statement. You can set your preferences for how Google advertises to you using the Google Ad Preferences page: https://adssettings.google.com/.

  • Social Media & Search Pixels. We use Meta and other similar technologies to better measure, optimize, and retarget our marketing campaigns. This allows user specific behavior to be tracked after they have been redirected to the advertiser’s website by clicking on a social media or search ad. This enables us to measure the effectiveness of social media and search ads for statistical and market research purposes. The data collected in this way is anonymous to us, in other words, we do not see the personal information of individual users. This data is stored and processed by the social media and search providers. The social media and search providers may link this information to your social media or search account and also use it for its own promotional purposes, in accordance with their data privacy and usage policies.

  • https://www.facebook.com/about/privacy/. For more information on opt-out options, please visit: https://www.facebook.com/help/568137493302217

NAI or the Digital Advertising Alliance (“DAA”)

While we may use a variety of service providers to perform advertising services, some of these companies are members of NAI or the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program. Please note that opting out through these mechanisms does not opt you out of being served advertising, and you will continue to receive generic ads while online.

Do Not Track

Currently, the Website does not recognize all “Do-Not-Track” requests. You may, however, disable certain tracking by disabling cookies. If our site detects that your browser or device is transmitting an opt-out preference signal, such as the “global privacy control”—or GPC — signal, we will opt that browser or device out of the use of cookies or other tools on our site that result in a “sale” or “sharing” or use for targeted advertising of your personal information. If you come to our site from a different device or from a different browser on the same device, or if you clear your cookies, you will need to opt-out again, or use an opt-out preference signal, for that browser and/or device as well.

 

Security

We take information security very seriously and use reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your information and cannot assume liability for improper access to it.

 

Children’s Privacy

City of Refuge recognizes the importance of protecting the privacy of children. We do not knowingly collect or maintain personal information from children under the age of 13 (or a higher age as defined by applicable law) through our websites, programs, or services, unless such collection is permitted by law and with appropriate parental or guardian consent. If we learn that we have inadvertently received personal data from a child under the covered age without verified consent, we will promptly delete that information. Parents or legal guardians who believe that their child’s personal information has been submitted to us are encouraged to contact us so we can take appropriate steps to remove it.

 

Modification

We may update this Privacy Statement from time to time to reflect changes to our privacy practices, and when we do, we will update the “Last Updated” date at the top of the Privacy Statement. If we make material changes, we will provide prominent notice (such as through a notice or banner or, where feasible, via email). Your continued use of our Services after the “Last Updated” date constitutes your acceptance of the changes. If you do not agree to the changes, you should immediately stop using our Services.

 

Visiting Our Website from Outside of the United States

If you are visiting our Website from the European Union or other region outside of the United States or otherwise contacting us from outside of the United States, please be aware that your personal information will be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries may differ and may not be as comprehensive as those in your country. We will protect your privacy in accordance with this Privacy Statement. By using our services or purchasing our products, you consent to the transfer of your personal information to our facilities in the United States and to those third parties with whom we share our facilities as described in this Privacy Statement.

 

Links To Other Websites

For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

 

Retention

Personal Information is retained no longer than necessary to fulfill the purposes set out in this Privacy Statement, unless a longer retention period is required (such as under applicable contracts with clients or business partners) or permitted by law (such as tax, accounting, or other legal requirements).

 

Contact Us

To contact us with questions regarding our data privacy practices, you can write us at City of Refuge Inc., 1300 Joseph E Boone Blvd NW, Atlanta, GA 30314, or at info@CityofRefugeAtl.org